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Why You Can’t Ignore Customer Service on Twitter

September 22, 2015 in Contact Centers, Social Media

Your brand is getting talked about on Twitter, whether you are active there or not. Tweets directed at businesses are up 2.5 times over the last two years, according to […]

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25 Skills for Excellent Customer Service [Infographic]

September 19, 2013 in Contact Centers, Sales

Regardless what industry you are in, there always seems to be a need to have great customer service skills. Customer service skills span various roles and positions across an organization […]

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‘Looking Big’ is NOT an Effective B2B Marketing Message

April 23, 2012 in Contact Centers, Content Marketing, IT Staffing Marketing, Lead Generation, Market Positioning, Sales, SEO

“We don’t want to sound small” “We want our prospects to think we are larger than we really are” It’s not rare to see B2B companies sucked into the distorted […]

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Top 5 Things Contact Center BPO’s need to Consider When Making the Shift to Selling Software

August 11, 2011 in Contact Centers, Strategy

Since we’ve been marketing to (and with) Contact Center Outsourcers, we’ve come across a common scenario. The Cliff’s Notes Version of what we hear is as follows: We’re a Contact […]

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